+61 3 9654 8210 [email protected] 152 Elizabeth St, Melbourne VIC 3000, Australia
+61 3 9654 8210 [email protected] 152 Elizabeth St, Melbourne VIC 3000, Australia
Home · Store · Premium Support

Premium Support Plan — The Gardens Between

Twelve months of priority assistance from the people who built the game — save recovery, device migration, setup help and a direct line past the queue.

A$9.99 / year Activates instantly Cancel anytime, refund window
Beyond Standard Support

When the free desk isn't fast enough

Everyone gets human support — that doesn't change. The Premium plan is for players who want the front of the queue: same-day responses, save-file rescue and help migrating the dream to a new device.

One flat year, no tiers, no per-incident fees. If something about your journey goes wrong, the premium desk makes it right.

  • Same-business-day first response, guaranteed
  • Cloud save recovery & device migration help
  • Direct line — skip the general queue entirely
Support desk in the studio
What's Covered

Four pillars of the plan

Built around the problems players actually write in about.

Save rescue

Lost progress after a phone swap or crash? The desk reconstructs or recovers your lanterns wherever possible.

Device migration

New phone, tablet upgrade or platform switch — we walk your save across personally.

Setup & tuning

Performance settings, controller pairing, family sharing configuration — sorted in one exchange.

Priority queue

Same-business-day first response on every ticket, including weekends for urgent issues.

How It Works

Your year of priority

The plan activates the moment checkout completes — your email is your membership.

1

Subscribe for the year

A$9.99 flat — one payment, twelve months, no auto-renewal surprise at the end.

2

Write to the priority desk

Use the contact form from your purchase email — your tickets route straight past the queue.

3

Get sorted, same day

First response inside the business day, every time — usually with the fix attached.

Priority queue illustration
Honest Scope

What the plan is — and isn't

Premium buys speed and hands-on help, not magic. Store refunds still follow platform rules, and platform-side save vaults can't be edited — though we've rescued more 'impossible' saves than you'd think.

  • No auto-renew — expires quietly unless you extend
  • Covers every platform you own the game on
  • 14-day full-refund window, no questions
  • One plan covers your household's installs
Switched phones and thought my lanterns were gone. The premium desk rebuilt my save by that evening. Worth ten dollars for that alone.
— Premium member, 11 months in
Questions

Asked and answered

It is — and it stays that way. Premium adds same-day response guarantees, hands-on save recovery and device migration. Think of it as a fast lane, not the only lane.

No. Twelve months flat, then it expires — we'll email a renewal reminder, but nothing bills without your say-so.

Cloud save restores, progress reconstruction from screenshots/achievement data, and guided migration between devices. Platform-locked saves we can't edit — but we'll tell you honestly what is possible first.

Full refund within 14 days if unused, or prorated anytime after — see the refund policy for the exact terms.

A year of the fast lane

A$9.99 — same-day answers from the people who built it.

Activate Premium Ask a question